Customer Support
Have questions about bowling bags, shoes, or accessories? Need help with your order, shipping, or returns? Our passionate team of bowling experts is here to help you find the perfect gear and resolve any concerns—so you can focus on bowling epic.
Free shipping on all orders. Most in-stock items ship within 1-2 business days. Expedited options available.
Learn MoreHassle-free 60-day return policy. Return any item in original condition for a full refund.
Learn MoreCheck your order status and tracking information. Get updates on your Epic gear delivery.
Track OrderWe accept all major credit cards, Apple Pay, Google Pay, Affirm, Afterpay, Klarna, and Cash App.
Learn MoreManage your account, view order history, and update your personal information.
My AccountMost orders ship within 1-2 business days. Standard delivery typically takes 3-7 business days depending on your location. Expedited shipping options are available for faster delivery. All orders include free shipping with no minimum purchase required.
We offer a 60-day return policy on all products. Items must be in original condition and packaging. Contact us to initiate a return, and we’ll provide a prepaid return label for your convenience. For complete details, visit our return policy page.
Bag selection depends on how many balls you carry, your storage needs, and your travel style. Single ball rollers are great for league bowlers, while 3-4 ball rollers suit tournament players. Check out our detailed buying guides, or contact us for personalized recommendations.
Absolutely! Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account orders page or contacting us with your order number.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, Cash App, and flexible payment options including Afterpay, Klarna, and Affirm for secure and convenient checkout.
We recommend ordering your regular shoe size. Most bowling shoes fit true to size. If you’re between sizes, consider going up half a size for comfort. Check individual product descriptions for specific fit notes, or contact us for guidance.
Entry-level bags offer essential features for casual and league bowlers at great value. Performance bags include advanced features like reinforced wheels, additional storage compartments, and premium materials for serious bowlers and tournament players.
Select performance shoes feature interchangeable soles and heels for customizable slide control. Check individual product descriptions for this feature, or contact us to find shoes with the slide options you need.
Clean your bowling towels regularly and store them in a dry place. For ball cleaners and polishes, keep containers sealed and stored at room temperature. Wrist supports should be air-dried after use. Proper care extends the life of all your Epic gear.
Place your order before 2PM EST Monday – Friday (excluding holidays) and your order will ship out same day for in-stock products. Orders placed after 2PM EST will ship the following business day.
Epic Bowling provides FREE shipping on all orders to the contiguous United States. We use USPS Priority Mail, UPS, and FedEx to ensure your gear arrives quickly and safely.
Express Delivery within 2-3 Business Days to most locations. Remote areas (AK, HI, PR) may take 5-10 business days.
Duties & Taxes – For international orders, duties and taxes must be paid locally upon delivery. Epic Bowling is not responsible for any local customs fees.
Returns – We gladly ship worldwide, but international customers are responsible for all return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
We stand behind every item we sell and want you to be completely satisfied with your purchase. If you’re not 100% happy, use our return process within 60 days for a full refund or exchange on new, unused items—no questions asked.
* Free Returns policy is valid for residents in the United States.
Contact our Customer Support Team by filling out the form below. Our office hours are Mon-Fri, 8:30am – 5:30pm (EST). Expect a response within 24-48 hours (often sooner) Mon-Fri. If you email on the weekend or a holiday, we’ll respond the following business day.
*If you’re contacting us about an address correction or to cancel your order before it ships, our team will prioritize your request to ensure your order is updated ASAP.*
Every order ships free with no minimum purchase. Fast 1-2 day processing on most orders.
Not satisfied? Return any item within 60 days for a full refund. We make returns simple and stress-free.
Premium bowling bags, shoes, and accessories designed to perform—and built to last frame after frame.
Multiple payment options with secure, encrypted checkout. Your personal information is always protected.
