Returns & Exchanges
We want you to be completely satisfied with your Epic Bowling purchase. If something isn’t right, we’re here to help make it right.
Our Policy at a Glance
60-Day Returns
Return any new, unused item within 60 days of delivery. Items must be in original packaging.
Easy Exchanges
Need a different size or product? Exchange within 60 days of delivery. Price differences will be adjusted.
Warranty Support
Defective product? We’ll help you file a warranty claim and get a replacement shipped to you.
Detailed Policy Information
Returns
We offer a 60-day return policy from the date of delivery. To be eligible for a return:
• Products must be new, unused, and in original packaging
• Original packaging must be shipped in a protective box or material
• A 15% restocking fee applies to all returns
• Customer is responsible for return shipping costs plus insurance
Items not meeting these requirements will not be accepted for return.
Exchanges
We offer a 60-day exchange policy from the date of delivery. If you’d like to exchange a non-defective product for a different item:
• Customer is responsible for shipping costs both ways (plus insurance)
• Products must be new, unused, and in original packaging
• Original packaging must be shipped in a protective box or material
• Any price differences will be charged or credited accordingly
Items not meeting these requirements will not be accepted for exchange.
Defective Products & Warranty Claims
If your product is defective and you need to file a warranty claim:
• Customer is responsible for shipping and insurance costs to our warehouse
• If the defect warrants a claim within the warranty period, we will ship a replacement free of charge (contiguous US)
• If the original product is unavailable, we’ll ship a similar product of equivalent value
• If no suitable replacement is available, you’ll receive a credit for the original purchase price
Damaged Items Received
If you receive a damaged item, please follow these steps:
• Contact us within 24 hours of delivery – this is your responsibility to inspect merchandise promptly
• Contact us with:
– Description of the damage
– Photos of the damage (include shipping box if damaged during shipping)
– Your order number
– Phone number and best time to reach you
If you cannot send images, please call us at 800-279-2695.
How to Start a Return or Exchange
1
Contact Us
Visit our contact page or call 800-279-2695 with your order number and reason for return/exchange.
2
Ship Your Item
Pack the item securely in its original packaging, then ship to our warehouse with insurance. Keep your tracking number.
3
Get Your Refund or Exchange
Once we receive and inspect your item, we’ll process your refund or ship your exchange item.
Frequently Asked Questions
How long do I have to return an item?
You have 60 days from the date of delivery to return an item. Products must be new, unused, and in their original packaging to be eligible for a return.
Is there a restocking fee?
Yes, all returns incur a 15% restocking fee. This fee helps cover the cost of processing and inspecting returned items.
Who pays for return shipping?
The customer is responsible for return shipping costs plus insurance. We recommend using a trackable shipping method to ensure your return arrives safely at our warehouse.
Can I return a used item?
No, items must be new, unused, and in their original packaging to be eligible for return or exchange. Used items cannot be accepted.
How long does it take to process a refund?
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.
What if I received a damaged item?
Contact us within 24 hours of delivery via our contact page with photos of the damage, your order number, and contact information. If you can’t send photos, call us at 800-279-2695.
How do I file a warranty claim?
Contact our support team via our contact page with your order information and a description of the defect. You’ll need to ship the item to our warehouse (customer pays shipping). If the claim is approved, we’ll ship a replacement free of charge within the contiguous US.
Can I exchange for a different size?
Yes! You can exchange within 60 days of delivery. You’ll be responsible for shipping costs both ways. Any price differences will be charged or credited to your account.
What if my replacement product is unavailable?
If your original product is no longer available, we’ll ship a similar product of equivalent value. If no suitable replacement can be found, you’ll receive a store credit equal to your original purchase price.
Do international orders have the same return policy?
International customers are responsible for all return shipping costs, duties, and taxes. We recommend using a trackable shipping method to ensure your return reaches us safely.
Need Help With a Return?
Our customer support team is ready to assist you with any questions about returns, exchanges, or warranty claims.
Or call us at 800-279-2695
Why Shop With Epic Bowling?
Always Free Shipping
Every order ships free to your door with no minimum purchase required.
Quality Guarantee
Premium bowling bags, shoes, and accessories built to perform and last.
Expert Support
Our bowling experts are here to help you find the perfect equipment.