Returns & Exchanges
60 days from delivery. Free prepaid return labels for US customers. No restocking fees.
Our Policy at a Glance
Shop with confidence. If it doesn’t work for you, send it back — we pay the shipping.
60-Day Returns
Full 60 days from the delivery date to return any new, unused item.
Free Return Shipping
Prepaid return labels for US customers. No restocking fees.
Easy Exchanges
Need a different size? Start the return, pick the size you want, and we pay the shipping.
Defects Covered
Warranty and shipping-damage claims: we cover the return shipping. Photos help us move fast.
How to Start a Return or Exchange
1
Start the Return
Go to Start a Return. Enter your order number and ship-to ZIP, or sign in and pick the order. Tell us what is coming back and why.
2
Print Your Label
US customers get a prepaid return label. Print it, tape it over the old one, and pack the item in the original packaging inside a protective box.
3
Drop It Off
Drop the box at the carrier on the label and keep the receipt. We refund the original payment method, or ship your exchange, once the return is in.
If the portal cannot find your order, it may have shipped in more than one box. Contact us with the order number and we will start it for you.
Detailed Policy Information
Returns
For customers in the USA, we offer a 60-day return policy from the date of delivery. You will NOT be responsible for shipping costs for the return to our warehouse, and there are no restocking fees.
Requirements: Products must be new, unused, and in the original packaging. Ship the original packaging inside a protective box or material so it arrives safely. Items that do not meet this will not be accepted.
Bowling shoes: Try them on a clean, dry surface only. If the shoes show wear, they cannot come back.
Drilled bowling balls: Custom drilling makes a ball unique to one bowler. Drilled balls cannot be returned or exchanged. If the ball itself is defective, that is a warranty claim, not a return.
International customers: Please contact us so we can arrange the return with you. Free prepaid labels are for US orders.
Exchanges
We have a 60-day exchange policy from the date of delivery. If you want a different size of the same item, start the return at Start a Return, pick the size you want, and you will NOT pay for shipping to our warehouse.
Same condition rules as returns: new, unused, original packaging, protective box. Shoes must have been tried on a clean, dry surface only. Drilled balls cannot be exchanged.
Want a different product rather than a different size? Contact us with the order number and what you want instead. Any price difference is charged or credited.
Defective Products & Warranty Claims
Found a defective product? You will not pay shipping or insurance to our warehouse.
If the defect qualifies for a warranty claim, we ship a replacement free of charge (contiguous US). If the exact item is gone, we send something equivalent at the value you paid. If we cannot find a suitable replacement, you receive a credit equal to the original price toward your next Epic purchase.
Start a claim through our contact page with your order number, a description of the defect, and photos. We will send the return label.
Damaged Items Received
If the package arrives damaged, act within 72 hours of delivery:
• Contact us with a description of the damage
• Include photos of the item, and of the shipping box if it was damaged in transit
• Include your order number and a phone number where we can reach you
Cannot send photos? Call us at 800-279-2695 and we will walk you through it.
Frequently Asked Questions
How long do I have to return an item?
You have 60 days from the date of delivery. Products must be new, unused, and in their original packaging.
Is there a restocking fee?
No. There are no restocking fees on Epic returns.
Who pays for return shipping?
We do, for US orders. Start the return and we issue a prepaid label. International customers, contact us and we will arrange it with you.
Can I return a used item?
No. Items must be new, unused, and in the original packaging. Bowling shoes may only be tried on a clean, dry surface. Drilled bowling balls are final sale.
How long does it take to process a refund?
Once we receive and inspect the item, the refund goes back to your original payment method. Banks can take a few extra days to show it on your statement.
What if I received a damaged item?
Contact us within 72 hours of delivery via our contact page with photos of the damage, your order number, and a phone number. If you cannot send photos, call 800-279-2695.
How do I file a warranty claim?
Contact us with your order number, a description of the defect, and photos. You will not pay return shipping. If the claim is approved, we ship a replacement free of charge within the contiguous US.
Can I exchange for a different size?
Yes. Start the return, choose the size you want, and we pay the shipping. You have 60 days from delivery. Same condition rules as a return.
What if the size I want is not in stock?
The portal only offers sizes we can ship today. If the size you need is not listed, contact us and we will work it out rather than promising a size we do not have.
Do international orders have the same return policy?
The 60-day window still applies. Free prepaid labels are for US orders. International customers should contact us so we can arrange shipping, duties, and taxes with you.
Need Help With a Return?
Start it online in a couple of minutes, or talk to us if something does not look right.
Or call us at 800-279-2695
Last updated: September 10, 2026.
Why Shop With Epic Bowling?
Always Free Shipping
Every order ships free to your door with no minimum purchase required.
60 Days, On Us
Prepaid return labels for US customers. No restocking fees.
Expert Support
Our bowling experts are here to help you find the perfect equipment.